Legal Notices

Bates Warranty

Bates Australia guarantee the Bates range of saddles for a period of two years against faulty materials, or workmanship. Further, the Elastiflex tree in your saddle is guaranteed against breakage for the lifetime of the saddle deemed to be 10 years. The warranty on a Bates saddle and its components is subject to use under normal conditions. The warranty card should be retained by the purchaser, along with the original receipt as the retailer will require it should warranty work be required. Saddles that require repairing while under warranty should ideally be returned to the store from which they were purchased. Associated transport costs are the owner’s responsibility. All fitting adjustments and saddle alterations should be made in accordance with the manufacturers recommendations.

Permissions and Trademarks

All information contained on this website is protected by copyright. Apart from any fair dealing for the purpose of private study, research, criticism or review, (as permitted under the Copyright Act 1968 Commonwealth of Australia and, through international treaties, in other countries), no part may be reproduced or reused without due acknowledgement to the copyright holder. Any unauthorised copying, mirroring, storage is prohibited. You must not republish any material contained in this web site, or in any other medium, print, electronic or otherwise, or as part of any commercial service without written authorisation by the copyright owner.

© Copyright 2015 Bates Australia

Many of the design features and innovations in Bates Saddles are protected by design registrations and patents.

Disclaimer of liability

The content on this website is provided for information purposes only may change from time to time. While every effort will be made to ensure that the information is accurate and up to date, Bates Saddles makes no guarantee and accepts no responsibility for any errors or omissions.

Privacy Policy

The Privacy Act requires Bates Saddles to have procedures in place that cover the collection, use, treatment and disclosure of personal information that Bates Saddles may receive from its customers. Bates Saddles complies with the Australian Privacy Principles in relation to the collection, use, treatment and disclosure of information. This policy outlines how Bates Saddles and its related entities collect, use and manage personal information of its customers.

In this policy:

Bates or Bates Saddles refers to Hammersmith Nominees Pty Ltd T/as Bates Australia (ABN 41 008 829 392), PO Box 153, Perth, WA 6858.

Website refers to this website, www.batessaddles.com.

Affiliates refers to any direct or indirect parent, subsidiaries, sponsors, or affiliated brands and companies of Bates Saddles and shall include any authorised stockists and distributors.

Our Data Promise to You

Bates Saddles is absolutely committed to respecting and protecting your data whilst it is in our care. We collect your personal information because it helps us to understand your needs and guides the way in which we interact and communicate with you about our products and services now and in the future. We have strict policies and procedures in place to protect your data when you send it to us, when we process it in order to provide you with the services you have requested or, where you have given us your permission to do so, to send you information that we think you’ll find interesting. All data is stored on our secure servers and we will take all reasonable steps to prevent unauthorised access to or disclosure of your personal information; and loss or misuse of your personal information.

Personal Data Collection

Bates Saddles collects both Personal Data and Anonymous Data when you send us information or when you visit one of our websites. When we talk about Personal Data we mean any information that can identify you as an individual, such as your name and postal address. Anonymous Data doesn’t identify you as a person but it might be used in aggregate, for instance when you participate in a survey.

Personal Data Security

Our servers are protected using HTTP and SSL technology, so whilst your data is in our care we know it’s as secure as it can be. The internet is not a totally secure medium and you acknowledge and agree that Bates Saddles shall not be responsible for unauthorised use, distribution, damage or destruction of personal data, except to the extent that we are required to accept such responsibility under the Data Protection Act 1998.

Use of Personal Data

We collect your details when you register on one of our websites, or respond to one of our promotions. We will always be transparent about how we plan to use your data so that you have the choice whether or not to give it to us. We respect your preferences and will do our best to make sure that we keep our promises.

If you give us your consent to send you further marketing messages we may contact you from time-to-time with carefully selected offers and promotions from ourselves or from our network of carefully selected partners, from which you may always opt-out or unsubscribe. It is not our practice to contact you if you have made it clear that you do not wish to hear from us about our products and services.

We may need to authenticate your identity to provide you with access to subscriber-only services. We might also send you surveys or invite you to enter a competition or receive a newsletter, for instance. If you do not wish to participate you may simply decline our invitations.

As part of our Google Analytics tracking we have implemented the following features: Remarketing, Google Analytics Demographics and Interest Reporting. Visitors can opt-out of Google Analytics for Display Advertising by visiting here https://tools.google.com/dlpage/gaoptout/

We use this information for reporting purposes and to advertise online. Third-party vendors, including Google, may show your ads on sites across the Internet. We may use the cookies relating to Google Analytics together with third party cookies to inform, optimise and serve ads based on a user’s part visits to our websites.

Sharing your Data

Except as otherwise stated in this Privacy Policy or in the data collection statements that will always be visible when we collect your information and where we give you the opportunity to select your preferences, we may release your data to our distributors or retailers. You expressly consent to the sharing of your Personal Data with those suppliers with whom we contract in order to provide services to you, otherwise we may not be able to provide the level of service that we know you’ll require.

If you send in a comment, we may post it on our site or use it as a testimonial without mentioning your full name or publishing any information that would identify you. Furthermore in some circumstances we may display some of your information such as your username and age. Others may be able to see your personal data if you post any information on bulletin boards or forums and may be used to send you unsolicited communications over which we have no control.

Please take care when using social networking sites to which we may invite you to join that you do not disclose anything that you might later wish to retract.

There are certain times when we may be legally required to disclose your data in good faith where it is required by law or to respond to subpoenas or warrants served on us, or where we have a requirement to protect or defend the rights of the Bates Saddles brand or any users of our servers. We will always ensure that those requesting the information have the legal right to do so.

If another company should acquire any of our companies or our assets, including our database, that company will have the right of possession to the Personal Data collected by us and will assume the rights and obligations formerly attributable to us and will use the data in line with the terms under which you submitted it or as described in this Privacy Policy.

Information About Others

Sometimes we may offer you the chance to invite a family member or a friend to enjoy a particular service. In such circumstances we will collect both your personal details and those of your friend or family member. We will ask your consent to mention your name when we contact the person or persons you have recommended and we will only use this information once and not save it in our database, unless they have entered a competition, for example, when the information will be stored purely for that purpose. If they decide to take up any of our invitations then their data will be treated exactly the same as your own, using the terms under which the data was collected and the information as described in this Privacy Policy.

Cookies and How We Use Them

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. Bates Saddles uses cookies to provide you with amore personal and interactive experience on our sites. You have the ability to accept or decline cookies, but please be aware that for some parts of our sites to work, you will need to accept cookies.

How You Can Gain Access To The Personal Data We Collect About You

Under the Data Protection Act 1998, you have the right to see what information we hold about you and you may ask us to make any changes that you consider necessary to make the information accurate. If you want to apply to see the data we hold about you, please contact info@batesaustralia.com.au.

We will require that you satisfactorily identify yourself to demonstrate your entitlement to view this data.

Marketing To Children

We do not knowingly collect personal information from children under the age of 18 for marketing purposes.

Questions Regarding This Privacy Policy

If you have comments or questions related to this Privacy Policy please email info@batesaustralia.com.au and we will respond as promptly and as fully as we can.

Changes To This Privacy Policy

This Privacy Policy will be amended from time-to-time if we make any important changes in the way that we collect, store and use personal data. We may notify you by sending an email to your last known email address or writing to your last known postal address to direct you to the Privacy Policy if the changes are material. Our despatch of a communication to you will, in any event, constitute notification.

Any changes will be effective immediately.

This Privacy Policy was last revised in March 2015.