Who is my local Bates stockist? To find your local Bates stockist, please CLICK HERE to go to the 'where to buy' section on our web site. You will then be able to choose from a list of stockists in your area. |
How can I find out which Bates saddles are sold in my Country? Please CLICK HERE to go to the 'where to buy' section on our web site and you will find a list of stockists in your area. Please contact your local stockist to check which Bates saddles are available in your Country. |
Where can I find out more information on Bates saddles and accessories? If you have any queries regarding Bates saddles and accessories, including pricing, stock availability, fitting and warranty related enquiries, please contact your nearest Bates stockist, if they are unable to help they will be able to contact the distributor of Bates saddles and accessories in your Country. |
How can I find out which stockist has a particular Bates model in stock? Please CLICK HERE to go to the 'where to buy' section on our web site you will find a list of stockists in your area, whom you could contact to check which Bates saddles they have in stock or can order on your behalf. |
Do you make custom saddles? As an international manufacturer of saddles, unfortunately we are not able to make custom saddles or unique modifications at the point of manufacture. If you feel our range would benefit from any additions, we would greatly appreciate your feedback, as we continue to monitor demand for individual requests in relation to future development. |
How long is the Warranty on my new Bates Saddle? Bates Australia guarantee the Bates range of saddles for a period of two years against faulty materials, or workmanship. Further, the Elastiflex tree in your saddle is guaranteed against breakage for the lifetime of the saddle deemed to be 10 years*. The CAIR® air panels are guaranteed for a period of five years. The warranty on a Bates saddle and its components are subject to use under normal conditions. The warranty card should be retained by the purchaser, along with the original receipt as the retailer will require it should warranty work be required. Saddles which require a repair under warranty should ideally be returned to the store from which they were purchased or your nearest stockist. Associated transport costs are the owner’s responsibility. |
How do I fit my Bates Saddle to my Horse? Saddles featuring the CAIR Panel System and EASY-CHANGE Gullet System offer the greatest flexibility for achieving an optimal fit. To find out more information on saddle fitting, we recommend visiting the CAIR Panel System Web Site, please CLICK HERE. |
I am not comfortable with the fit of my Bates saddle on my horse, can you help? As a saddlery manufacturer, it is impossible for us to responsibly comment on the fit of your saddle, without having an opportunity to assess the horse, rider and saddle. For this reason, we rely on Stockists to provide professional saddle fitting advice and service. It is always recommended to seek professional advice, so that you can be confident you have achieved an optimal fit for you and your horse. If you have any concerns, please contact the store from which you purchased the saddle, so they maybe of further assistance. |
How do I tell if my Bates saddle has the EASY-CHANGE Gullet System? If your saddle has two large black screws clearly visible in the top of the chamber at the head of the saddle it has the EASY-CHANGE gullet system. On older models these black screw maybe positioned under the skirt on your saddle N.B The Bates Innova has the New Generation EASY-CHANGE Gullet System where the falldown fittings (Dee-rings) either side of the pommel will simply unscrew, to enable access to the EASY-CHANGE Gullet System. |
How do I tell if my Bates saddle has the CAIR Panel System? All saddles featuring the CAIR Panel System have a clearly visible CAIR Badge in the top of the chamber under the cantle. |
How do I know what size gullet my saddle has? All new saddles are fitted with a medium gullet (black) at point of Manufacture. If your gullet has been changed after purchase the colours are sized as follows: Yellow – Narrow, Green – Medium Narrow, Black – Medium, Blue – Medium wide, Red – Wide, and White is Extra wide. |
How do I determine the correct Gullet size for my horse? Ask your local stockist about the easy measure gullet gauge, which will help you determine what the correct size gullet for your horse is. |
How do I change the gullet on my Bates saddle? Saddles featuring the EASY-CHANGE Gullet System allow you to alter the width of the saddle tree for your horse's conformation. For further information on EASY-CHANGE Gullet System please CLICK HERE. If your saddle was manufactured prior to the e- EASY-CHANGE Gullet System then the gullet can be changed by a saddler. |
What size Bates saddle do I need for me and/or my horse? It is important that you continue to seek ongoing professional advice on the right model for each horse/rider combination that the saddle is intended for and on the fit of the saddle. We therefore recommend that you approach your nearest stockist, so that they may assess your specific needs from a saddle and make an informed recommendation to you. |
How do I know what seat size I am? It is important that you continue to seek ongoing professional advice on the right model for each horse/rider combination that the saddle is intended for. We therefore recommend that you approach your nearest stockist, so that they may assess your specific needs from a saddle and make an informed recommendation to you. |
What do I do if I think my Bates saddle is faulty - how do I return it? If you are at all concerned that your saddle may be faulty in any way, please return the saddle to the stockist from which you purchased it or alternatively your nearest stockist, so they may assess your saddle. Should warranty work be required the stockist will require the warranty card along with the original purchase receipt. Associated transport costs are the owner’s responsibility. |